Home / Contact
Contact
Use this page for editorial corrections only.
What we can help with
- Reporting a factual or typographical error in an article.
- Reporting a broken link or display issue.
- General editorial feedback.
What we cannot help with
We are not the casino operator and we cannot assist with anything related to your casino account, including:
- Account access, login problems or password resets.
- Deposits, withdrawals or payment processing.
- Bonus claims, bonus codes, wagering requirements or free spins.
- KYC, verification documents or account closures.
- Disputes with the operator.
For anything in the list above, contact the casino operator directly through their own support channels.
Editorial email
editorial [at] uptownpokies.live
Routes and windows
| Need | Route | Window |
|---|---|---|
| Correction | [email protected] | 48 hours |
| Payout timing report | [email protected] | Logged weekly |
| Code result | [email protected] | Feeds the tracker |
| Account issues | Uptown live chat | Operator-side only |
What makes a report usable
For corrections, link the page and quote the line you are disputing. For payout reports, include the method, the amount band, the elapsed hours and whether your account was verified beforehand; screenshots with balances cropped are perfect. Reader reports feed the withdrawal table directly, and precise ones genuinely sharpen the site for the next player.
We cannot access Uptown Pokies accounts, release withdrawals or restore voided codes. Anything involving your money starts with the casino live chat; our complaints coverage maps the escalation route when chat stalls.
Frequently asked questions
Do you reply to everything?
Corrections and data reports always get a reply. General mail is triaged weekly.
Response priorities are fixed: corrections first, data reports second, everything else weekly. A correction with the page link and the disputed sentence quoted usually ships inside a day. If your message describes gambling that has stopped feeling like a choice, expect a single reply with the free 24/7 support number for your region, because that conversation belongs with professionals.